Frequently Asked Questions

Q: What is the average turnaround time?

Our average turnaround is 8 business days from the shoot date to final delivery of edited images. Rush delivery may be available upon request for an additional fee.

Q: How is pricing structured?

Pricing varies by service type. Catalog Photography starts at SGD 550 per 10 SKUs with 3 angles per SKU included. Creative Photography starts at SGD 410 per 5 SKUs with 3 edited photos per SKU. Scheduled Lookbook® starts at SGD 110 per Look with 4 edited photos per Look. Mini-Campaigns use a transparent cost calculator starting from SGD 2,000. Visit our individual service pages for detailed pricing breakdowns.

Question 1

What countries do you operate in?

Accepted Answer

We currently operate across Singapore, China, Malaysia, Thailand, Vietnam, Japan, Korea, the United States, and Canada. Our global network of intake hubs and production studios allows us to serve brands worldwide.

Question 2

How do I get started?

Accepted Answer

The fastest way to get started is to contact us through our website. Tell us about your brand, the products you need photographed, and your preferred service type. Our team will respond within 24 hours with a tailored quote.

Question 3

Can I visit your studio?

Accepted Answer

Because we often have unreleased collections and high-value inventory on-site, our studios are not open to the public. However, we do welcome partners and clients for scheduled visits.

Please reach out to our team to indicate your interest, and we will do our best to accommodate an appointment that fits our production schedule.

Question 4

How do I contact JU Productions?

Accepted Answer

You can reach us via our contact form or email us directly at sales@ju.productions. We support communication in English, Chinese, and Vietnamese.

Question 5

How do I send my products for a shoot?

Accepted Answer

Ship your products to the intake hub nearest to you. We have 16 intake hubs across 9 countries. Visit our regional hub page for geo-location pins and specific shipping instructions for your area.

To ensure the security of our facilities and the safety of the products currently in our care, we do not list full street addresses publicly.

Please Contact Us to receive the complete shipping address and any necessary delivery codes for your selected hub.

Question 6

Where are your intake hubs located?

Accepted Answer

We operate intake hubs across Singapore, China, Malaysia, Thailand, Vietnam, Japan, Korea, the United States, and Canada — 16 locations in total.

Question 7

What happens to my products after the shoot?

Accepted Answer

After the shoot, your products are carefully repacked and returned to you via the shipping method you specify. We take full care of all items during the production process, including steaming and ironing apparel before the shoot.

Question 8

What is the average turnaround time?

Accepted Answer

Our average turnaround is 8 business days from the shoot date to final delivery of edited images. Rush delivery may be available upon request for an additional fee.

Question 9

Do I need to include anything with my shipment?

Accepted Answer

Yes. To ensure your products are handled accurately, please provide the following:

Identification: If your products do not have permanent labels, please either include a physical note with each piece or include a reference photo of each item in your digital shooting list.
Digital Shooting List: Please send us a list containing item names/codes and any specific styling notes before the shipment arrives.

Note: Ensure your package is properly sealed. We cannot be held responsible for missing items if a package arrives unsealed or damaged.

Question 10

How is pricing structured?

Accepted Answer

Pricing varies by service type. Catalog Photography starts at SGD 550 per 10 SKUs with 3 angles per SKU included. Creative Photography starts at SGD 410 per 5 SKUs with 3 edited photos per SKU. Scheduled Lookbook® starts at SGD 110 per Look with 4 edited photos per Look. Mini-Campaigns use a transparent cost calculator starting from SGD 2,000. Visit our individual service pages for detailed pricing breakdowns.

Question 11

Are there volume discounts?

Accepted Answer

Yes, apart from our exclusive retainer packages. We offer automatic volume discounts: 5% off for quotes over 20 SKUs/Looks and 10% off for quotes over 50 SKUs/Looks. These apply to Scheduled Lookbook®, Catalog and Creative photography services.

Question 12

What is included in the base price?

Accepted Answer

For All Services: Steaming/ Ironing, Props and Styling (subjected to the items we have available)

For Catalog: 3 angles per SKU (1 full product front + 2 close-ups), professional lighting, background of your choice, and full post-production editing. For Creative: 3 edited photos per SKU, custom art direction, styled set design, and full post-production editing. For Scheduled Lookbook®: 4 edited photos per Look, model, location, make-up, hair and full post-production editing.

Question 13

Are there any additional costs I should know about?

Accepted Answer

Additional edited photos are SGD 6 each across Scheduled Lookbook®, Creative and Catalog. For Creative, video add-ons are SGD 50 per video. Reflective products (glass, metal, jewelry) carry a small premium due to specialized lighting requirements. All add-on pricing is transparent and listed on each service page.

Question 14

What currencies do you accept?

Accepted Answer

We accept all currencies. However, primarily quote in SGD (Singapore Dollars) and USD (United States Dollars). Contact us for region-specific pricing.

Question 15

What format are the deliverables in?

Accepted Answer

We typically deliver these images in JPEG format, optimized for web use. Specific format requirements can be accommodated upon request prior to the shoot.

Question 16

Can I request revisions or edits?

Accepted Answer

Yes. We include one round of minor revisions at no extra cost. This covers adjustments to color balance, cropping, and background cleanup. Major reshoots or significant creative changes may incur additional charges.

Question 17

How do you ensure quality consistency across shoots?

Accepted Answer

We use standardized lighting rigs, calibrated monitors, and documented shooting protocols across all our studios. Every image goes through our multi-step QA process including color accuracy checks, alignment verification, and retouching review.

Question 18

Do I own the rights to the images?

Accepted Answer

You are granted unlimited and full usage rights for all delivered images. This means you can use them across all platforms, including your website, social media, and marketing channels, without needing to provide attribution.

However, please note:

Copyright: We retain the original copyright to the images.
Authorship: You should not claim authorship or misrepresent the work’s origin (e.g., claiming the images were shot in-house or by a third party).
Resale: You may not resell or redistribute the images as your own production without our prior written consent.

Question 19

What is Scheduled Lookbook®?

Accepted Answer

Scheduled Lookbook® is our signature shared model shoot service. We pre-schedule production days with professional models at curated locations. Multiple brands share the session, dramatically reducing costs while maintaining studio-grade quality. Simply ship your products to our intake hub and we handle the rest.

Question 20

How does the shared model shoot work?

Accepted Answer

We organize regular production days with pre-booked models and locations. You ship your products to our nearest intake hub before the shoot date. Our team styles, shoots, and delivers the final edited images — typically within 8 business days. You share the cost of the model and location with other participating brands.

Question 21

How do I join a Scheduled Lookbook® session?

Accepted Answer

Check our production schedule for upcoming dates and locations. Once you find a session that works, contact us to reserve your slot and ship your products to the designated intake hub before the shoot date.

Question 22

What if I miss my scheduled shoot date?

Accepted Answer

If your products arrive late, we will reschedule them to the next available production day at no additional cost. We recommend shipping at least 3–5 business days before your shoot date to account for transit times.

Question 23

Is Scheduled Lookbook® available worldwide?

Accepted Answer

Yes. We operate intake hubs across 9 countries including Singapore, China, Malaysia, Thailand, Vietnam, Japan, Korea, the United States, and Canada. You ship to the nearest hub and we handle the rest.

Question 24

What services does JU Productions offer?

Accepted Answer

We specialize in four core product photography services: Catalog Photography (clean, white-background images for e-commerce), Creative Editorial (art-directed imagery with styled sets and props), Scheduled Lookbook® (pre-scheduled shared model shoots), and Mini-Campaigns (fully customized photo and video production for product launches and seasonal drops).

Question 25

What is the difference between Catalog and Creative photography?

Accepted Answer

Catalog Photography delivers clean, conversion-optimized images on white, colored, or textured backgrounds — ideal for PDPs and marketplace listings. Creative Photography involves art-directed compositions with custom props, styling, and narrative lighting to tell your brand story — perfect for social media, campaigns, and hero imagery.

Question 26

What is a Mini-Campaign?

Accepted Answer

A Mini-Campaign is a fully customized production designed for capsule collections, seasonal drops, or marketing sprints. You choose everything — casting, location, makeup/hair, lighting, and edits — with transparent, build-as-you-go pricing. It is ideal for brands who want complete creative control over their shoot.

Question 27

Do you offer video production?

Accepted Answer

Yes. Video add-ons are available for our Creative and Mini-Campaign services. Please note for our Creative service, it is limited to only short-form clips optimized for social media, product pages, and advertising.

Question 28

What product categories do you photograph?

Accepted Answer

We photograph all product types including apparel, accessories, jewelry, watches, cosmetics, food and beverage, electronics, homeware, and more. We have specialized pricing tiers for reflective products (glass, metal, jewelry) which require additional lighting expertise.

Our Services

Scheduled Lookbook®

Pricing & Plans

Shipping & Logistics

Quality & Delivery

General

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